iLink Industries a Division of Grant Brothers Sales, Ltd. guarantees our products; if an item hasn't met your expectations, you can apply for a refund.
If you have any questions about our guarantee, please, email us using our Contact Form or call us at (905) 677-7299.
Returns, Exchanges & Cancellations
Returns and exchanges must first be made by contacting our Customer Service Center at (905) 677-7299. We will advise you how to return your products for a refund. Subject to the following conditions:
- Undamaged item returned for a refund may be subject to a restocking fee.
- Items which have been printed may only be eligible for a partial refund based on whether the products can be reused.
- Cancellations to orders that have included printing may be subject to a fee based on how work was done on behalf of the order up to the point of cancellation.
- We will refund in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, the refund will be issued to that same card.
- If the purchase was made by personal check the a refund will not be made until 21 business days following the deposit of the original cheque and/or 14 days from receipt of the returned merchandise.
- Refunds are limited to returns to 30 days following the receipt of the product by the customer.
Returning by mail
Within Canada: Returned items must be sent via insured, prepaid Regular Post. Please ensuring your return allows you to track your parcel. Please Note: We cannot accept CODs or courier deliveries.
Outside the Canada: Ship goods prepaid, by insured ground or air shipping.
To avoid unnecessary delays, please write “Canada Goods returning” on the outside of the package.
Please Note: Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by iLink Industries a Division of Grant Brothers Sales, Ltd.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please note: Our Processing Center cannot accept returns in person.
Mail returns within [country] to:
iLink Industries a Division of Grant Brothers Sales, Ltd.
Unit 1- 7885 Tranmere Drive,
Mississauga, Ontario, L5S 1V8
For all other returns contact us first using our, [email] or call us at [phone].